Note: We are not the people who just want to lay some rules and go by them even if they hurt our customers. We are lenient most of the times, so don’t worry about these. Shop happily and you will be more happy post receiving the product. (If you still want to read through, please do..)
As long as your order has not been shipped, we can cancel it and refund your amount. To cancel the order go to My Orders and use cancellation self service interface or just call us!
We understand that in cases, you may want to alter the ordered size or colour option of a product in your placed order. You may even require to have your shipping address updated. These changes are allowed till we have begun processing your order. For such requests, please get in touch with us asap.
We shall process your refund immediately once your Order has been cancelled. Your refund shall only be in the form of Store Credits. However if you wish to have the amount refunded to your bank account please get in touch with us at +91 908 268 9096 or write to contact@idasessence.com. Only Customers who have paid via Debit or Credit card or net banking can avail this option.
As mentioned in our shipping policy, if we are unable to deliver the product because of the customer’s unavailability at the mentioned address even after repeated attempts, shipping charges (Rs.100 minimum) will be deducted and rest of the amount will be refunded. In case of any other reasons, we take the shipping charges on us and refund you the complete amount paid to us including shipping charged (if paid) by you in terms of Gift voucher or store credits.
We don’t want to do this, but some times this could be because either the product is out of stock or it has been rejected for quality reasons or due to incorrect pricing. We will try to reach you on the number provided. In case if we are not able to reach you through your number, an email is always sent letting you know our inability to fulfill your order. We will wait for 2 days for your acknowledgement and then cancel the order. In case if we fail to receive the acknowledgement, we will proceed with cancellation and your money will be refunded. We request you to check your spam folders too for our email.
That’s not possible. You can cancel the order and place a fresh order as long as your order is not out for delivery.
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